Terms and Conditions
1. Confirmation of Booking: Your booking is only confirmed when you have paid your deposit and you have received confirmation of booking.
2. Cancellation Policy: We understand that occasionally parties need to be cancelled. We are happy to allow you to reschedule the party as long as we have availability for your new date. We can hold your deposit for 12 months. We will be happy to refund your deposit if other bookings are taken on the cancelled date. If not, and you want to completely cancel your booking then we would charge your deposit fee. We have never had to cancel a booking for any reason. If an issue rises with your booking from our end you would be refunded in full, and receive a complementary voucher. But in nearly three years of Jack in the Box Party Crew we have never had to do this.
3. Character / Entertainer: When you pay your deposit and receive your confirmation receipt this confirms Jack in the Box Party Crew will provide an entertainer for your child's birthday party or event. Very occasionally through circumstances out of our control your chosen entertainer and character may become unavailable. We have a large strong team of princesses, superheros, mascots, fairies, witches, elves and other characters, so we will always find cover for your party. Our priority would be finding another character who can play the role you have booked. We have always managed to find cover for any party and we will always keep you informed of any changes with your booking.
4. Child Numbers: If your numbers are over 25 children attending on the day, please inform us so that we can prepare for the party correctly. There are no extra charges, but more children mean; more prizes, more staff, and more layers on the pass-the-parcel!
5. Joint Parties: If you would like your party to be a joint party with another child there will be no extra charge, but we do ask that you inform us so that we can prepare.
6. Final Balances: Final Balances are often paid in cash on the day to the entertainer/DJ. We also allow payment to be made before the date in full or installments, via bank transfer, cash, or cheque. WE DO NOT ACCEPT PAYMENTS VIA PAYPAL OVER £50.